Which scenario exemplifies poor job design?

Which scenario exemplifies poor job design?

• A. Employees not receiving feedback
• B. Regular feedback and coaching
• C. Clear performance metrics
• D. Autonomy to make decisions

Answer: (A)

Feedback is a key driver of how work design influences motivation and performance. When workers don’t receive feedback, they lose important information about how well they’re doing and what to adjust, making it hard to learn, improve, and stay engaged. This creates uncertainty and reduces motivation, often leading to poorer performance and satisfaction. The other scenarios reflect strong design features: regular feedback and coaching support ongoing development; clear performance metrics provide objective standards to aim for; and autonomy to make decisions gives workers control and accountability. So the lack of feedback best shows poor job design.

Feedback is a key driver of how work design influences motivation and performance. When workers don’t receive feedback, they lose important information about how well they’re doing and what to adjust, making it hard to learn, improve, and stay engaged. This creates uncertainty and reduces motivation, often leading to poorer performance and satisfaction. The other scenarios reflect strong design features: regular feedback and coaching support ongoing development; clear performance metrics provide objective standards to aim for; and autonomy to make decisions gives workers control and accountability. So the lack of feedback best shows poor job design.